– So you’re organizing
an event for MoveOn. Awesome. – From a rally at your state capitol, to a petition delivery, we want you, as MoveOn organizers, to have successful events. – We know though, that
you might encounter some difficult situations along the way, and we want you to know
how to handle them. – You could encounter lots
of different situations, the heckler, an aggressive, sometimes mean anti-protester. – The aggressive authority,
a security guard, congressional staffer, police, or someone in an official role with another entity who is aggressive, possibly agitated, demanding
you to leave, or move. – You could meet the scene maker, an upset person disrupting
from within your event. They might agree with us, or
they might be from the outside. – So what do you do in these situations? – [Nadine] You’re gonna use your ABCDs of de-escalation. – First, assess the scene. Identify if there is
an issue or a conflict. – B is for breathe; breathe and center. Use focus or calming
techniques that you know, count to ten, remember why you’re there. – C for choose, recognize
you have choices to make. Choose to exercise your own
power and respond in a way that helps you meet your chosen goals. Which leads us to D for de-escalate, or intervene assertively
to lower the energy of the disruption, and
allow the event to continue. – And there are lots of tools
that could come in handy for this de-escalation work. – Direct intervention:
use open, non-threatening body language with your
hands visible and empty. Use active listening, lower the volume of the conversation, and
move slowly, not suddenly. Do not touch angry people, or police, use appropriate content for
the situation, and be flexible. For example, you may
want to sing or chant. – And don’t forget delay. Sometimes you can just wait it out. – Distract, direct attention elsewhere. For example, even asking
a silly question can work. – And don’t forget about delegate. That means working with
a buddy, or allies, or standing in solidarity with others. – Distance, put some space
between you and the problem. – And don’t forget to document. Let the people involved
know that you’re filming, and hopefully do it from a
safe distance, if possible. – So let’s put these tools into action. Let’s say you are gathering at the capitol building in your state, with the intention of
holding a lunch time rally to reach the public and
get media attention. Then there’s a heckler. He or she has started yelling loudly, disrupting the speakers. What do you do from what
we’ve just reviewed? – Let’s take a look at how some of these tools could be used at an event. We’re going to model a
situation with a heckler, and I’m going to play the heckler. Hey, I don’t really understand
– Hey, hey, hey, – why you’re protesting all the time. I just don’t really get it.
– I would really like to hear what you have to say, but
the volume is so loud. Can we talk about it? – You wanna talk to me? – Yes, yes, I do. – Great.
– Alright. – Cut. – That was an example
of direct intervention. – Notice that she used
a calm tone of voice, and open, non-threatening body language. Sometimes however, matching
the person’s yelling, and then bringing your
own volume and pace down, will encourage the heckler
to do the same thing. Let’s see that in action. Hey, why are you guys – protesting all the time?
– Hey, hey, – Just go home.
– hey, hey, hey! Can we turn the volume down
– What are you talking about? – just a little bit so we can have a conversation.
– We wanna do what? Wow, oh, ah, okay.
– Just turn the volume down. Yeah.
– Cut. – And I could have
tried to create distance between the heckler and the group by asking them to move
to the side with me. – And she could have
also had the event turn and face a different direction, or start singing or chanting together, until the heckler calms down or gives up. – Or maybe someone I work with could have taken out their cell phone,
and started recording to encourage the heckler to back off. – Dealing with conflict is part of the job description of anyone working towards a more just and peaceful future, and it requires both
preparation and courage. – So remember your ABCDs
and how you can use your body language,
tone, volume, and more, to keep your events on track. Practice in your daily life,
and watch this video again. Be prepared, and thank you for
all your amazing organizing. – [Nadine] This has
been offered in context of the MoveOn principles
of non-violent action and event agreements.